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Reckitt - Global Customer Director

Reckitt is a global leading FMCG business, specialising in Health, Hygiene, and Nutrition. Its portfolio features trusted names like Dettol, Lysol, Harpic, Finish, and Vanish (home & hygiene), alongside Durex, Nurofen, Strepsils, Gaviscon, and Mucinex (healthcare), plus Enfamil, Nutramigen, Airborne, and Move Free in nutrition—serving diverse consumer needs in over 200 markets daily.

The Brief

As part of a global re-structure, a new global commercial excellence function was created and Allexo were asked to support with a number of key hires, including a Global Customer Director.

The key focus for this role was to lead the relationship at a global level with a key global customer, which had previously been complex in nature managing multiple P&Ls for the different business units across the various international markets in which they operated.

Finding a highly competent commercial leader with the ability to take a holistic approach, focusing on top line strategy versus the hands on management of P&Ls and customer relationships was key in this role.

With a longer term view, it was also essential this individual had the ability and drive to progress beyond this role, and was aligned with Reckitt’s values as a business.

The Process & Results

Following a full market search, a qualified shortlist of candidates was introduced for the role.

Moving efficiently through a structured interview process, an offer was extended to the preferred candidate which was accepted - joining from Coty. previously as International Business Director.

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